Refunds & Cancellations Policy

Effective Date: April 21, 2025

Business Name: Caleb Olasupo

Location: Ankara, Turkey

At Calebolasupo.com, we aim to deliver high-quality services in Web Development, WordPress, Digital Marketing, and Virtual Assistance. We value client satisfaction and believe in transparent and fair refund practices.

1. Service-Based Refund Policy

Since our offerings are customized digital services, all sales are considered final once a project has commenced. However, we do accommodate refund requests under specific conditions outlined below.

2. Refund Eligibility

You may be eligible for a full or partial refund if:

Work has not yet started on the project.
A written cancellation request is submitted within 48 hours of payment confirmation.
The delay or failure in service delivery is due to a fault on our part.

Refunds will not be issued for:

Work that has been substantially completed or delivered.
Delays caused by the client’s failure to provide required materials or approvals.
A change of mind once the project has started or been scoped.

3. How to Request a Refund

To initiate a refund or cancel a service, please contact us at:

📧 Email: [email protected]

📍 Subject line: “Refund Request – [Your Name/Project Name]”

Include the following in your email:

Full Name
Service Ordered
Date of Payment
Reason for Cancellation/Refund
Any supporting documents or screenshots

4. Processing Timeline

Once your request is received and reviewed:

You’ll be notified of the status within 3–5 business days.
If approved, refunds will be issued to the original payment method within 7–10 business days.

5. Fees and Deductions

If applicable, a processing fee (up to 10%) may be deducted to cover administrative and transaction costs. This will be clearly communicated in advance.

6. Quality Assurance

Before initiating a refund, we may offer to revise the service to meet your expectations. Our goal is always to ensure client satisfaction through open communication and collaboration.

7. Contact for Support

If you have questions or need help with the process:

Caleb Olasupo

📧 [email protected]

📍 Ankara, Turkey

8. Policy Updates

This policy may be updated occasionally to reflect changes in legal requirements or business operations. Please check this page regularly for the latest version.